Your personal data is held to the highest security standards at xq999. In this Privacy Policy, we clearly outline what information is collected, how it is used, and what your rights are.
Here is a quick overview of the key measures xq999 takes to protect your data.
All your personal and financial data is protected with SSL 256-bit encryption. No third party can access or read this information.
Your name, phone number, and email are never sold to advertisers or third parties. Your data is used solely to operate xq999 services.
We are fully transparent about what data we collect and why. We never ask for information that is not necessary.
You have the right to view, correct, or request deletion of your data at any time, free of charge.
Your data is not retained beyond the defined period once legal requirements have been met. Retention timelines are clearly stated in this Policy.
In the event of a data breach or security incident, affected members will be notified as quickly as possible. We believe in full transparency.
| Data Types | Example | Reason for Collection | Retention Period |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Legal Compliance | 5 Years |
| Contact Information | Email, phone number, address | Account Management & Support | For as long as your account remains active |
| Financial Information | Payment methods, transaction history | Payment Processing & Fraud Prevention | 7 Years |
| Technical Information | IP address, device information, cookies | Security & Experience Enhancement | 2 Years |
| Gaming Activity | Betting history, game logs, wins and losses | Responsible Gaming & Service Improvement | 3 Years |
| Preferences & Behavior | Preferred games, language, notification settings | Personalized Experience | For as long as your account remains active |
This Privacy Policy applies to the xq999.pro website and all associated services. Please read this document carefully before using the platform.
Xq999 is one of Bangladesh's leading online gaming and Sports Betting platforms. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains in detail how your information is collected, used, stored, and protected through the xq999.pro website and its associated applications and services ("Platform").
This Policy forms a transparent data management agreement between xq999 ("we", "us") and the platform's users ("you", "your"). xq999 may update this Policy at any time — you will be notified of any significant changes.
Xq999 collects your information in several ways. Below is an explanation of what data is needed and why in each case:
Information you provide directly during registration, profile updates, payments, or when contacting customer support is collected at the point of submission. This includes your name, date of birth, email address, phone number, and payment details.
When you use the xq999 platform, certain technical information is collected automatically — including your IP address, browser type, device details, pages visited and time spent on them, and click patterns.
Transaction confirmation data may be collected from approved identity verification providers for KYC (Know Your Customer) purposes, and from payment processors. All such third parties operate under strict confidentiality agreements.
Data collected at xq999 is used only for specific, lawful purposes. We never use your information in ways that are unrelated to those purposes.
Learn: You can opt out of promotional emails or notifications at any time. Update your notification preferences in your account settings or get in touch with our support team.
Xq999 never sells your personal data to advertisers, data brokers, or any third party. However, information may be shared in the following limited and specific circumstances:
Only the minimum necessary data is shared in each case, and recipients are bound by strict confidentiality agreements.
Xq999 uses cookies to enhance your browsing experience and ensure platform security. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Xq999 follows the highest industry standards to keep your data secure. Our security framework includes:
Important: Never share your account password with anyone. xq999 will never ask for your password by email or phone. If you receive any suspicious communication, report it to our support team immediately.
As an xq999 member, you have the following rights over your data. To exercise any of these rights, please contact us at our support email:
Xq999 strictly does not serve anyone under 18. We never knowingly collect data from minors. If we have reason to believe that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.
In some cases, your data may be processed on servers outside Bangladesh. In such instances, we ensure that the recipient country or organization complies with appropriate data protection standards. All international transfers use encryption and secure channels.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We aim to provide an initial response within 72 hours.
Email: [email protected]
We respect your privacy and treat every request with the seriousness it deserves. xq999 is committed to upholding this Privacy Policy and takes full responsibility for compliance at all times.