Legal Information

Xq999 Terms and Conditions — Please read before use

Please read these Terms and Conditions carefully before using the xq999 platform. This document contains all important information regarding accounts, betting, bonuses, payments, and responsible gaming.

Last Updated: January 2026
Terms & Conditions' Key Highlights

Before reading the full Terms, here's a quick overview of the key points.

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Age Restriction — 18+

Only users aged 18 or above may register and play on xq999. Accounts found to belong to minors will be closed immediately.

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One Person, One Account

Each individual may open one account only. Attempting to create multiple accounts may result in all accounts being closed and all funds forfeited.

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Bonus Terms & Conditions

Each bonus offer carries its own wagering conditions. It is important to read the terms of the relevant promotion carefully before accepting any bonus.

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Payments & Withdrawals

Identity verification (KYC) is required prior to withdrawal. For security purposes, the withdrawal method must match the original deposit method.

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Account Security

Keep your account password and login details completely confidential. Any issues arising from sharing them with others are your sole responsibility.

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Dispute Resolution

Please raise any complaints with our support team first. All disputes are handled in accordance with xq999's designated dispute resolution process.

Important Notice: By registering or using the xq999 platform, you are considered to have fully accepted these Terms and Conditions. Please read this entire document carefully before you begin.

1 Introduction & General Information

Xq999 is an international-standard online gaming and Sports Betting platform built specifically for players in Bangladesh. These Terms and Conditions ("Terms") apply to the xq999.pro website and all associated services. They form a legally binding agreement between xq999 ("we", "the platform") and the user ("you", "member").

Xq999 reserves the right to amend or update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms. We recommend checking this page regularly.

2 Eligibility & Registration

The following requirements must be met in order to register and use xq999's services:

  • Users must be 18 years of age or older.
  • Online gaming is not legally prohibited in the country or region from which you are accessing the platform.
  • All information provided at registration must be truthful, accurate, and up to date.
  • Each individual may open one account only.
  • Individuals from countries on the restricted list are not permitted to use xq999.

Xq999 reserves the right to decline any registration request or close any account, particularly where the information provided is found to be false or misleading.

3 Account Management

3.1 Account Security

It is your responsibility to keep your xq999 login credentials (username and password) strictly confidential. Sharing this information with anyone else is strictly prohibited. xq999 will not be held liable for any loss resulting from unauthorized access to your account.

3.2 Providing Accurate Information

Accurate and genuine information must be provided at the time of registration and at all subsequent stages. Accounts opened with false or incorrect information may be closed and funds forfeited. Government-issued ID and proof of address may be requested as part of the KYC process.

3.3 Account Closure

You may request account closure at any time by contacting customer support. xq999 also reserves the right to suspend or permanently close any account in the event of a Terms violation.

4 Deposits & Withdrawals

Deposits on xq999 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. The following rules apply to all deposits and withdrawals:

  • It is recommended that your deposit and withdrawal methods remain the same.
  • KYC verification must be completed before any withdrawal can be processed.
  • Minimum deposit and withdrawal amounts apply — see the Cashier page for details.
  • Xq999 reserves the right to withhold payments in the case of fraudulent or suspicious transactions.
  • Accounts suspected of money laundering or illegal activity may be subject to investigation.

Warning: Depositing using a third-party account or card is strictly prohibited. Violations of this rule may result in account closure and forfeiture of funds.

5 Betting Rules

The following general betting rules apply to all Sports Betting, casino games, live dealer, and bingo participation on xq999:

  • Once a bet is placed, it cannot be cancelled or changed unless xq999 grants an exception.
  • Xq999 reserves the right to void bets where abnormal odds or payouts occur due to a technical error.
  • Bets linked to match-fixing or any other fraudulent activity will be declared void.
  • Xq999 is not liable for issues arising from delayed data during in-play betting.
  • Maximum bet limits may vary by game and market.

6 Bonuses & Promotions

All bonuses and promotional offers at xq999 are governed by these general Terms and Conditions, as well as the specific terms attached to each individual offer.

6.1 Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. A minimum deposit amount and specific wagering requirements must be met to qualify.

6.2 Wagering Requirements

The wagering requirement for each bonus is a set multiple of the bonus amount. For example, a 20x wagering requirement means you must wager 20 times the bonus amount before making a withdrawal.

6.3 Bonus Abuse

Opening multiple accounts to exploit bonuses, colluding with third parties, or using any other dishonest method will result in the cancellation of all bonuses and associated winnings.

  • Bonuses may only be used on designated games or bets.
  • Once a bonus expires, it will be automatically removed.
  • Xq999 reserves the right to modify or cancel any bonus offer at any time.

7 Responsible Gaming

Xq999 is deeply committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of stress or addiction.

  • Members can set their own deposit limits.
  • You can suspend your account for a set period using the Self-Exclusion option.
  • You can track your play time using the Reality Check feature.
  • If gaming is becoming a problem, please contact our support team immediately.

For more information, please visit our Responsible Gaming View page.

8 Privacy & Data Protection

Xq999 treats the protection of your personal information as its highest priority. All data collected on our platform is secured with SSL encryption. We never sell your information to any third party.

Your information is used for: account management, payment processing, KYC verification, promotional communications (where consent has been given), and compliance with legal obligations. For more details, please see our Privacy Policy Policy.

9 Intellectual Property & Content

All content on the xq999 website — including logos, designs, text, game software, and graphics — is the intellectual property of xq999 or its respective licensors. Copying, republishing, or using this content for commercial purposes without written permission is strictly prohibited.

10 Limitation of Liability

Xq999 accepts no liability in the following cases:

  • Issues caused by internet disconnection.
  • Errors caused by third-party software or hardware.
  • Losses resulting from the user's own negligence or breach of terms.
  • Force majeure events (natural disasters, war, government restrictions, etc.).

11 Dispute Resolution

If a dispute arises between xq999 and a member, please contact our customer support team first. We aim to provide an initial response within 72 hours. If the matter cannot be resolved through support, it will be referred to the dispute resolution body designated by xq999's licensor. xq999's decision shall be considered final in all disputes, unless an independent investigation determines otherwise.

12 Changes & Updates

Xq999 reserves the right to modify these Terms and Conditions at any time. Where changes are significant, we will make reasonable efforts to notify members via email or through the platform. However, it remains each member's responsibility to check this page regularly.

If you have any questions or concerns, please reach out to our support team: [email protected] — We provide 24/7 support in Bengali.

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